Congratulations.
You’ve accepted a new job.
Now take a deep
breath and prepare yourself for the challenge ahead. Even though
you may be floating on cloud nine now, there are a lot of
emotional and logistical hurdles yet to clear.
As you’ve
already learned, the job-changing process arouses all sorts of
feelings. During the transitional phase that begins with your
acceptance of an offer and ends a month or two after you’ve
started your new position, the emotional limbo you’ll experience
will be especially acute.
Why? Because
suddenly, the reality kicks in. After all this time, the changes
you’ve been contemplating are actually going to happen.
This jolting
realization will be followed by a sense of guilt. Oh, my God, you
tell yourself. I’ve been
cheating on my present employer. Having an affair is one thing --
but divorce? I never knew it would come to this!
Then the fear
of reprisal begins. My
boss is gonna kill me, I just know it. He’s really gonna make me
suffer.
And if the fear
of guilt and reprisal don’t give you enough to worry about,
consider the buyer’s remorse you’ll probably feel. What if
I made a mistake? you ask yourself. I’m
gonna ruin my life. Aaauuuggghhh!
Don’t Let the
Demons Get You Down
Relax. Everyone
who changes jobs is plagued by these demons, to a greater or
lesser degree. It’s only natural.
But rather than
dwell on the past, imagine for a moment that you’re in your new
job.
Isn’t this
great? Think of all the changes you’re making, and how your new
life is a huge improvement compared to what you had before. Think
of the new people you’re meeting, the new skills you’re
acquiring, and the new opportunities you have to advance your
career.
Now, are you
going to let your fears unravel everything you’ve accomplished
in the way of self-evaluation, planning, resume writing,
interviewing, and putting a deal together? No way. You’re not
the type of person who’s going to allow cold feet to put the
chill on changing jobs. You’re a person of action, and you seize
the moment. You know that those who back away from golden
opportunities may never get another chance.
Self-affirmations
like these can do wonders for maintaining your positive energy and
high self-esteem. And by projecting all the beneficial aspects of
your new job into the present tense, you’ll ward off the demons
that can distort your judgment, and make you vulnerable to a
counteroffer attempt.
Considering the
Counteroffer
Of course, if
your motivation for getting a job offer was to position yourself
for a counteroffer, then you’re in the catbird’s seat -- you
can’t lose either way.
Or can you? Some
employment experts point out that accepting a counteroffer is the
equivalent of career suicide.
According to Paul
Hawkinson, publisher of The Fordyce Letter, your acceptance
of a counteroffer could very well blow up in your face.
Here’s how.
Let’s say you announce your plans to leave your current job.
This, in effect, blackmails your boss, who makes you a
counteroffer only to keep you until he can find your replacement,
at which point you’re dropped like a hot potato. In the
meantime, the trusting relationship you’ve enjoyed with your
current supervisors and peers abruptly ends, and your loyalty
becomes forever suspect.
Is this sort of
scenario accurate? I guess it depends. My experience has been
mixed. That is, some of the candidates I’ve known who’ve
accepted counteroffers have remained at their old jobs for years,
and have smoothed over whatever difficulties caused their split in
the first place.
It’s precisely
for this reason that I’m so cautious when I work with currently
employed job seekers. I want to feel confident that their motives
are pure before we both invest a lot of time and energy in testing
the market.
However,
there’s a lot of evidence to support the theory that candidates
who accept counteroffers become damaged goods once they’ve been
herded back into the fold.
Here Come the
Three Stages
If your intention
to make a change is sincere, and a counteroffer by your current
company won’t change your decision to leave, you should still
keep up your guard. A counteroffer attempt can be potentially
devastating, both on a personal and professional level. Unless you
know how to diffuse your current employer’s retaliation against
your resignation, you may end up psychologically wounded, or right
back at the job you wanted to leave.
The best way to
shield yourself from the inevitable mixture of emotions
surrounding the act of submitting your resignation is to remember
that employers follow a predictable, three-stage pattern when
faced with a resignation:
[1]
They’ll be in shock. "You sure picked a fine time to
leave! Who’s going to finish the project we started?"
The implication
is that you’re irreplaceable. They might as well ask, "How
will we ever get the work done without you?"
To answer this
assertion, you can reply, "If I were run over by a truck on
my way to work tomorrow, I feel that somehow, this company would
survive."
[2]
They’ll start to probe. "Who’s the new company?
What sort of position did you accept? What are they paying
you?"
Here you must be
careful not to disclose too much information, or appear too
enthusiastic. Otherwise, you run the risk of feeding your current
employer with ammunition he can use against you later, such as,
"I’ve heard some pretty terrible things about your new
company" or, "They’ll make everything look great until
you actually get there. Then you’ll see what a sweat shop that
place really is."
[3]
They’ll make you an offer to try and keep you from
leaving. "You know that raise you and I were talking
about a few months back? I forgot to tell you: We were just
getting it processed yesterday."
To this you can
respond, "Gee, today you seem pretty concerned about my
happiness and well-being. Where were you yesterday, before I
announced my intention to resign?"
It may take
several days for the three stages to run their course, but believe
me, sooner or later, you’ll find yourself engaged in
conversations similar to these.
More than once,
candidates have called me after they’ve resigned, to tell me
that their old company followed the three-stage pattern exactly as
I described it. Not only were they prepared to diffuse the
counteroffer attempt, they found the whole sequence to be almost
comical in its predictability.
How to Tactfully
Resign
The first thing
you need to consider is the timing of your resignation. Since two
weeks’ notice is considered the norm, make sure your resignation
properly coincides with your start date at the new company.
You should always
try to avoid an extended start date. Even if your new job begins
in 10 weeks, don’t give 10 weeks’ notice; wait eight weeks and
then give two weeks’ notice. This way, you’ll protect yourself
from disaster, in the unlikely event your new company announces a
hiring freeze a month before you come on board.
And by staying at
your old job for only two weeks after you’ve announced your
resignation, you won’t be subjected to the envy, scorn, or
feelings of professional impotence that may result from your new
role as a lame-duck employee.
Some companies
will make your exit plans for you. I placed a candidate once whose
employer had the security guard escort him out of the building the
moment he announced his intention to go to work for a direct
competitor. Fortunately, he was still given two weeks’ pay.
Your resignation
should be handled in person, preferably on a Friday afternoon. Ask
your direct supervisor if you can speak with him privately in his
office. When you announce your intention to resign, you should
also hand your supervisor a letter which states your last date of
employment with the company. Let him know that you’ve enjoyed
working with him, but that an opportunity came along that you
couldn’t pass up, and that your decision to leave was made
carefully, and doesn’t reflect any negative feelings you have
toward the company or the staff.
You should also
add that your decision is final, and that you would prefer not to
be made a counteroffer, since you wouldn’t want your refusal to
accept more money to appear as a personal affront.
Let your
supervisor know that you appreciate all the company’s done for
you; and that you’ll do everything in your power to make your
departure as smooth and painless as possible.
Finally, ask if
there’s anything you can do during the transition period over
the next two weeks, such as help train your successor, tie up
loose ends, or delegate tasks.
Keep your
resignation letter short, simple, and to the point. There’s no
need to go into detail about your new job, or what led to your
decision to leave. If these issues are important to your old
employer, he’ll schedule an exit interview for you, at which
time you can hash out your differences ad infinitum.
Make sure to
provide a carbon copy or photocopy of your resignation letter for
your company’s personnel file. This way, the circumstances
surrounding your resignation will be well documented for future
reference.
In all
likelihood, the human resource staff will want to meet with you to
process your departure papers, or cover any questions you may have
concerning the transfer of your medical insurance or retirement
benefits.
Relocation
Specialists
Now that you’ve
gotten your resignation out of the way, you need to shift your
attention to the new company.
If a relocation
is required, and you haven’t done your house hunting, let me
make a suggestion. Work with a relocation specialist, to give you
a hand in finding a place to live in your new city or town.
Relocation
specialists are brokers who make their living by matching
candidates and locations, similar to the way recruiters match
candidates and employers.
Relocation
specialists will interview you and your spouse (or significant
other). Once they discover your housing and lifestyle needs,
they’ll refer you to Realtors who are familiar with the local
communities that satisfy your needs. Relocation specialists
receive a commission or finder’s fee from the Realtor, once a
property is sold. There’s no charge to you or your new employer.
Often, relocation
specialists will be able to prequalify you for a mortgage loan, or
refer you to an amenable mortgage broker or lending institution.
Relocation
specialists can also be good at handling unusual situations. For
example, a relocation specialist I was working with a few years
ago was able to help a candidate’s wife transfer her teaching
credential from California to Michigan. Without the transfer, the
candidate wouldn’t have been able to accept my client
company’s offer.
In another
instance, a relocation specialist was able to pinpoint the exact
housing needs of a candidate and his wife, show them the perfect
property, qualify them, and arrange a 5-percent down mortgage loan
with a bank -- all in one morning. That afternoon, the candidate
went to his final interview with my client company and accepted
their offer, secure in the knowledge that his relocation
wouldn’t be a problem.
If your new
company has a relocation specialist on staff, fine. If not, ask
for a recommendation. Your relocation is too important to leave to
chance, or entrust to a randomly selected real estate agent. In
the event you’re unable to find an independent relocation
specialist, you can probably hook up with a realtor who works
mainly with executive corporate transfers. Century 21, for
example, does an outstanding job of matching out-of-town buyers
with desirable, local properties.
Culture Shock and
Task Clarity
At last, you’ve
arrived! Welcome aboard.
In the beginning,
your new job may seem overwhelming. After all, there are new
people to meet, new systems to learn, new schedules to keep, and
new personalities to adjust to. In many ways, culture shock might
be the best way to describe your first week.
The real key to
early success with your new company boils down to the issue of
task clarity. Task clarity refers not to your ability to do a
certain job, but to your understanding of how the job’s defined.
Task clarity is
dependent upon the quality of communication between you and the
person assigning the task. Any breakdown of task clarity will
result in frustration or poor performance, or worse.
To illustrate,
let me tell you the story of John, a technical writer I placed
with a high tech client company in California. Three weeks after
John started in his new position, I called to ask him how
everything was going.
"Fine,"
he answered. "They love me here. I’ve completed the
documentation on everything they’ve assigned me."
Later that day, I
placed a call to John’s boss, expecting him to heap praise on me
for my recruiting genius. Boy, was I in for a surprise!
"Bill, I’m
afraid I have some bad news for you," said the manager.
"I’m going to fire John this afternoon. It looks like
we’ll have to start the search all over again."
"Really?"
I was stunned. "What seems to be the problem?"
"John
hasn’t produced any of the documentation we need for our
customers, and we have to get the work done to meet our deadline.
If John can’t do the work, I’ll have to find someone who
can."
"That’s
odd," I said. "I talked to John this morning and he’s
under the impression that the documentation he’s producing is
exactly what you asked for. When was the last time the two of you
sat down to discuss his assignment?"
"Oh
gosh," replied the manager, "it must have been about
three weeks ago, right after he started to work here."
"Well then,
let me make a suggestion. The two of you should talk this through,
because there’s obviously been a communication breakdown. As far
as John’s concerned, he’s doing a terrific job based on his
perception of the assignment."
Changing Jobs: A
New Beginning
A simple failure
to communicate the task clearly in the beginning had almost
resulted in John’s termination three weeks after he started his
new job.
Fortunately, we
were all able to dodge a bullet. After my call to the employer,
John and his boss sat down to discuss the project. The assignment
was quickly clarified, and John went on to complete the
documentation needed to meet the deadline.
John was lucky
that my intervention helped save his job.
If you’re
working with a recruiter, make sure he or she keeps in touch with
the company, to monitor your progress.
You owe it to
your career to sharpen your task clarity. Ask for a weekly review
for the first month or so of your employment, and try not to let
things get set on automatic pilot, especially in the beginning.
With a little bit
of planning, it’s possible to make a smooth transition from one
job to the next.